Effective Date: [01/09/2024]
At Home Care, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://customercareservice24x7.org/ or use our services.
By using our website and services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect and process the following types of information:
a. Personal Information
When you book a service, contact us, or interact with our website, we may collect:
- Full Name
- Phone Number
- Email Address
- Home/Service Address
- Payment Details (if applicable)
b. Device & Usage Information
To improve our services and website functionality, we may collect:
- IP Address
- Browser Type & Version
- Device Information (Mobile, Desktop, etc.)
- Pages Visited & Duration
- Referring Websites & Search Terms Used
c. Cookies & Tracking Technologies
We use cookies and analytics tools to track user activity and improve website performance. You can disable cookies through your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide repair and maintenance services for washing machines, ACs, and refrigerators.
- To communicate regarding service appointments, updates, or inquiries.
- To process payments securely through third-party payment providers.
- To prevent fraudulent activities and ensure secure transactions.
- To analyze website traffic and user behavior to enhance our service offerings.
- To comply with legal and regulatory obligations applicable to our industry.
3. Sharing & Disclosure of Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:
- Service Technicians: To facilitate scheduled repair or maintenance requests.
- Payment Processors: When processing online payments securely.
- Legal Authorities: If required to comply with legal obligations, fraud prevention, or security investigations.
- Marketing & Analytics Providers: To improve our advertising and customer engagement strategies.
All third parties handling your data are bound by confidentiality and legal agreements.
4. Google Ads & Third-Party Tracking
We use Google Ads to promote our services. Google and third-party vendors may collect cookies and tracking data based on interactions with our website. This helps us:
- Measure ad performance and optimize marketing campaigns.
- Deliver relevant ads based on your browsing behavior.
- Prevent fraudulent or invalid clicks on our ads.
You can opt-out of Google’s personalized ads via Google Ad Settings (https://adssettings.google.com/).
5. Data Security Measures
We take data security seriously and implement the following measures:
- Encryption for sensitive data transactions.
- Secure servers & firewalls to prevent unauthorized access.
- Regular security audits to detect and mitigate potential risks.
However, no online data transmission is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights & Choices
As a user, you have the following rights regarding your personal data:
- Right to Access – Request a copy of the data we hold about you.
- Right to Correction – Update or correct incorrect information.
- Right to Deletion – Request removal of your data (subject to legal compliance).
- Right to Withdraw Consent – Opt-out of marketing communications or data tracking.
To exercise these rights, contact us at 08062179926
7. Data Retention Policy
We retain customer data only for as long as necessary to fulfill service requests and comply with legal obligations. After this period, data is securely deleted.
- Service-related data: Retained for up to 6 months.
- Billing & Payment records: Retained as per financial laws.
- Website analytics data: Retained for business analysis purposes.
8. Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for removal.
9. Changes to This Privacy Policy
Home Care IT reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the updated terms.
10. Contact Information
For any privacy concerns or data requests, please reach out to:
📍 Office Address:
2nd Floor, No 1215, BEL Layout, Vidyaranyapura, Bengaluru (Bangalore) Urban, Karnataka, 560097
📞 IVR Number: 08062179926
🌐 Website: https://customercareservice24x7.org/
